At Folio Build Inc., we take your privacy seriously. This Policy describes how we collect, use, process, and disclose personally identifiable information that we gather about you. This information comes from our primary website www.folio.build and other sites we use from time to time ("Websites"); from usage of the Folio Web Application and Software through web browsers, APIs, and mobile applications ("Services"); and from your interactions with Folio Build Inc. personnel through phone calls, emails, and other methods. This Policy also outlines your rights and choices with regard to the information collected about you.
This policy applies to all visitors to our website, to all users of our Services, whether or not you are a paying customer, and to all other individuals that have interactions with Folio Build Inc. When you use our Services, access our Websites, or contact Folio Build Inc. personnel, you are accepting the terms, conditions and practices within this Policy.
For EU Residents, this Policy is intended to comply with the EU General Data Protection Regulation ("GDPR"). We also aim to comply with other relevant data protection regulations such as the California Consumer Privacy Act (CCPA) where applicable.
Information We Collect About You
We receive information about you that may be personally identifiable, such as your name and email address, and other information that does not identify you. This Policy covers information about you that could be considered personally identifiable information or could be utilized to connect you to personally identifiable information.
Types of Data Collected
1. Company Information: Details about your organization, industry, and business operations.
2. Product Details: Information about your products, services, and offerings.
3. Customer Data: Information about your customers and prospects.
4. Usage Metrics: Data about how you and your team use our Services.
5. User-Generated Content: Materials created using our Folio Builder tool.
Content
Our Services are used by customers and their designated users to create, distribute, and share information ("Content") from a variety of sources. While principally related to industrial sales and manufacturing, this Content may include personal information about you, obtained by our customers or provided by you through provisioning the Services, through Services features such as the Folio Vault, Folio Builder, and Folio Page, and other means. All Content, including your login information under the customer's account, is owned by our customers, and Folio Build Inc. has no control over this Content. As a provider of the Services, acting under the direction of our customers, Folio Build Inc. is acting in the role of a "Processor" (as defined by the GDPR) for all Content managed by the Services.
Information from Tracking Technologies
Our Websites and Services use several technologies to enable you to navigate the Websites and Services, as well as to collect information about you, your browser, your computer, and how you are interacting with us. These include:
- Essential and analytics cookies
- Standard internet information (IP address, location, etc.)
- Website monitoring technologies
- Email tracking technologies (e.g., web beacons)
We also use user engagement tracking tools such as heatmaps and A/B testing to improve our Services.
Use of Artificial Intelligence and Third-Party Services
Folio Build Inc. uses artificial intelligence technologies, including but not limited to OpenAI, Google AI (including Gemini Pro 1.5), Llama, and other generative AI tools, to process and analyze data. This processing is essential for providing our AI-powered services, including the Folio Vault, Folio Builder, and Folio Page. By using our Services, you acknowledge and consent to our use of these AI technologies.
Our AI models are used to:
- Process and generate content
- Personalize user experiences
- Provide insights and recommendations
We strive to mitigate potential biases in AI-generated content through ongoing monitoring and adjustment of our algorithms.
Additionally, Folio Build Inc. uses APIs and enables users to connect with third-party services through various integrations, including but not limited to:
- Enterprise Resource Planning (ERP) systems
- Customer Relationship Management (CRM) platforms
- Product Information Management (PIM) systems
- Clerk for user management
We are not responsible for the practices or policies of these third-party services.
Data Security and Storage
We utilize a variety of controls and procedures to prevent unauthorized use and disclosure of your personal information. Our Websites and Services have appropriate hardware and software restrictions that limit access. We grant access to employees only to the minimum extent needed to conduct their job responsibilities.
Our principal data centers are located in the United States, hosted on Amazon Web Services (AWS). Information may also be sent to servers in other countries around the world. We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits.
How We Use and Share Your Information
We use your information for various purposes, including:
- Providing and improving our Services
- Personalizing your experience
- Assisting our customers in supporting you
- Performing business operations (billing, legal, etc.)
- Marketing and sales efforts
- Analytics and platform improvement
- Detecting and preventing unauthorized activities
We do not sell your information to third parties. We may share your information with:
- Authorized service providers
- Legal authorities in response to lawful demands
- Potential acquirers in the case of a merger or acquisition
User Permissions and Access Control
Folio Build Inc. uses a workspace structure to manage user permissions. Workspace administrators are responsible for managing team access and data visibility within their organization. We provide tools and guidance to help administrators maintain appropriate access controls.
Intellectual Property
Folio Build Inc. retains ownership of our AI models, algorithms, and platform components. Users are granted certain rights to use the platform and may retain ownership of their user-generated content, subject to our Terms of Service.
User Responsibilities
Users are responsible for:
- Maintaining the accuracy of their data
- Using the platform in compliance with applicable laws and regulations
- Ensuring appropriate use of AI-generated content
Data Retention and Deletion
We retain your data for as long as necessary to provide our Services and comply with legal obligations. Upon account termination, we follow specific procedures for data deletion and provide options for data export where feasible.
Updates and Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. For significant changes, we will notify you by email or through our Services. The date at the top of this Privacy Policy indicates when it was last updated.
Liability and Disclaimers
While we strive for accuracy in our AI-generated content and insights, we cannot guarantee their complete reliability. Users should exercise their judgment when using AI-generated materials. Our liability is limited as specified in our Terms of Service.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@folio.build.
Acknowledgment of Early MVP Status
You acknowledge and agree that Folio Build Inc. is currently offering its platform in an early Minimum Viable Product (MVP) version. As such, the platform is subject to frequent updates, changes, and modifications without prior notice to users. We reserve the right to alter, suspend, or discontinue any part of the service at any time.
